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Documentation Can Be a Life Saver: If It’s Not Written, It Never Happened
In one of my professional trainings, a statement was repeated so firmly that it stayed with me long after the session ended: “If it’s not written down, it never happened.” At first, it sounded harsh. Almost exaggerated. After all, we talk to people every day. We give instructions verbally. We make agreements in meetings. We…
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Chapter 1 | Page 1 | 2026: Beginnings Matter
There’s a saying I’ve always heard: “There’s no second chance at a first impression.” But this year, as I stepped into 2026, I realized beginnings are more than just impressions—they’re opportunities, mirrors, and guides for the journey ahead. I woke up on January 1, feeling a mix of excitement and anxiety. Excited because the new…
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